1. Acceptance and Scope
These Terms apply to our websites, software products, SaaS services, APIs, applications, consulting, custom development, integration, deployment, operations, and support (collectively, the "Services"). By accessing or using a Service, you agree to these Terms and the referenced Privacy Policy. If you act for an organization, you confirm that you can bind it.
Paid projects may also be governed by a signed contract, order form, quotation, or statement of work (the "Project Documents"). An expressly agreed Project Document controls in case of conflict; these Terms continue to govern matters it does not address.
2. Accounts and Licensed Use
You must provide accurate information, protect accounts, passwords, keys, and verification codes, and remain responsible for activity under your account. You may not share personal accounts or evade user, usage, device, or location limits. Notify us promptly of unauthorized access or credential compromise. Organization administrators may manage members, permissions, projects, and organization data.
During the subscription term, we grant a limited, non-exclusive, non-transferable right to access and use the applicable product. Unless law permits or we agree in writing, you may not resell, sublicense, reverse engineer, bypass technical controls, or use the Service to build a competing product.
3. Custom Development
Project Documents should define scope, milestones, staffing, architecture, deliverables, fees, payment dates, client dependencies, acceptance criteria, deployment, warranty, and support. New features, expanded scope, changed priorities, third-party changes, or client-caused rework may require a written change order covering schedule and fees. Until approved, we may continue under the original scope or pause the affected work.
Clients must provide timely and accurate requirements, materials, test accounts, API documentation, decisions, and feedback, and must have the rights needed for all supplied content, software, instructions, and data. Delays caused by client dependencies, designated vendors, approvals, inaccurate materials, or client environments extend the schedule and may result in additional fees.
4. Delivery and Acceptance
We deliver the code, software, designs, documentation, or other items defined in the Project Documents. The client must test against the agreed criteria during the acceptance period and provide reproducible issues in writing. A milestone may be treated as accepted if no material nonconformity is reported on time, the deliverable is put into production, or the client confirms acceptance, except where prohibited by law.
We correct defects where a deliverable fails the agreed criteria. New requirements, preference changes, third-party or client modifications, environment changes, misuse, and use contrary to documentation are outside free defect correction unless agreed otherwise.
5. Fees and Payment
Fees, currency, tax, expenses, billing, and payment schedules are stated in the applicable order. Overdue amounts may result in suspension or delayed delivery after reasonable notice. Subscriptions may renew as disclosed at purchase; cancellation must occur before renewal. Fees for a started billing period are generally non-refundable unless law, a service commitment, or a written agreement requires otherwise.
6. Intellectual Property
Each party retains technology, code, tools, templates, methods, trademarks, data, and materials owned or independently developed before or outside the engagement. Our reusable frameworks, components, development tools, and general know-how remain our background intellectual property.
Ownership of custom deliverables is governed by the Project Documents and, where transfer is agreed, normally occurs after full payment. A transfer excludes our background technology, third-party materials, and open-source components. We grant the license reasonably required to use any embedded background component as agreed. The client grants us a limited license to use its materials solely to perform the work.
7. Open Source and Third Parties
Deliverables may include open-source software, SDKs, cloud platforms, fonts, content, or other third-party components governed by their own terms. Client-designated providers require client accounts and licenses and remain subject to provider availability and changes. We will reasonably assist with provider issues within the support scope but do not control those providers.
8. Confidentiality, Data, and Privacy
Each recipient must use non-public business, technical, product, customer, financial, and security information only for the engagement, protect it with reasonable care, and disclose it only to personnel and suppliers who need it and owe confidentiality. Public, previously known, independently developed, or lawfully obtained information is excluded. Legally required disclosure should be limited and preceded by notice where permitted.
Each party must comply with applicable data-protection law. Where a client controls project-data purposes and means, the client is responsible for lawful collection, notices, and permissions, and we process only under the contract and documented instructions. The parties may sign a data-processing agreement covering data types, locations, subprocessors, security, incidents, return, and deletion.
9. Acceptable Use
You may not use a Service for unlawful activity, infringement, privacy violations, malware, attacks, unauthorized scanning, spam, fraud, access-control circumvention, service disruption, unreasonable scraping, or assistance with such conduct. We may restrict, remove, suspend, and report clearly unlawful, unsafe, or infringing activity as appropriate.
10. Support and Service Changes
Support channels, response targets, maintenance windows, availability commitments, and credits are defined by the purchased plan or service-level agreement. Without a separate commitment, we use commercially reasonable efforts but do not promise uninterrupted or error-free operation. We may improve and change non-core features and will use reasonable efforts to notify customers of materially adverse changes to purchased core functionality.
11. Warranties and Disclaimers
We provide Services with reasonable professional skill and care and correct qualifying defects during an agreed warranty period. Software cannot be guaranteed defect-free in every environment, and networks, devices, third-party platforms, and client configurations affect results. Except as expressly stated or required by law, Services are provided "as is" and "as available" without an implied guarantee of a particular commercial result, universal compatibility, certification, or absolute security. Beta, trial, and proof-of-concept work is for evaluation and should not be used for critical production operations without approval.
12. Suspension and Termination
Either party may terminate for an uncured material breach after reasonable written notice. We may immediately restrict or suspend Services for security threats, unlawful or infringing use, prolonged nonpayment, or harm to others. On termination, use rights end and accrued fees remain due. Export, migration, retention, and deletion follow the order, data-processing agreement, and Privacy Policy. Confidentiality, intellectual property, payment, liability, and dispute terms survive as appropriate.
13. Limitation of Liability
Neither party is liable for unforeseeable indirect, incidental, punitive, or consequential loss, including indirect loss of profit, goodwill, opportunity, or data, except for liability that cannot legally be limited, intentional or grossly negligent conduct, intellectual-property infringement, confidentiality breach, or unlawful personal-data processing. To the extent permitted by law, our aggregate liability for a Service normally does not exceed fees paid for that Service during the twelve months preceding the event, or fees paid for the applicable one-time project. Project Documents may establish different limits based on risk.
14. Force Majeure
A party is not liable for delay caused by events beyond reasonable control, including disasters, war, epidemic, government action, widespread network, power, carrier, or cloud failure, or labor disruption, if it promptly notifies the other party and reasonably mitigates the effects.
15. Updates, Law, and Disputes
We may update these Terms for legal, technical, or Service changes and will provide reasonable notice of materially adverse changes to existing paid Services. The parties should first attempt good-faith negotiation. Unless mandatory law or a Project Document states otherwise, the law of the website operator's place of establishment applies and courts with jurisdiction there resolve disputes. Mandatory consumer rights remain unaffected.
16. General and Contact
Neither party may assign its principal obligations without consent, except in a merger, reorganization, or business transfer where the successor assumes them. Invalid provisions do not affect the remainder; failure to enforce is not a waiver. These Terms, the Privacy Policy, and applicable Project Documents form the complete agreement for the Services. Questions may be submitted using the operator's email address, telephone number, or form on this website's Contact page.